Art Flags Australia is dedicated to providing quality products
at reasonable prices. We sell only those products we like
and give prompt and personal attention to our customers. Your
inquiries are answered personally by Art Flags Australia and,
if there are questions about your order, we will send you
an e-mail or phone you to make sure it is correct before we
complete your order. You can contact us at anytime on Freecall
1800 806 171 or by email.
All e-mails are answered within 24 hours.
Pricing
Prices are in Australia dollars (A$)
All prices are
correct at time of publication, however we reserve the right
to alter prices for any reason. If this should happen after
you have ordered a product, we will contact you prior to processing
your order.
Order Options
We offer a number of different ordering options:
Order
Online
Order online through our Ebay Store. Your credit card transactions are secured through Paypal or you can make a direct deposit into our bank account.

Privacy
Any communication between Art Flags
Australia and its clients is confidential and will not be
passed on to any third party for any purpose whatsoever. We
need to know your name, email address, mailing address, credit
card number and expiration date so that we can process your
order. We do not store this information on the internet.
We occasionally send
out information on new products or promotions. If you don't wish
to receive these mailouts, simply let us know by email. We will
respect your privacy.
Shipping
We ship via Australia Post or Courier only to Australian
addresses. On orders from outside Australia we will provide you
with at least two delivery options and will hold the order until
you approve it. In-stock flag orders are shipped within 1-2 business
days of receipt of an order. Please contact us if you have special
shipping needs and be sure to include your order number. For best
service, please include a daytime telephone number if we need to
contact you about your order.
Delivery
Rates
$5 within Australia - ordinary mail - up to 3 flags
Cancellations
All order cancellations (via e-mail)
must be received within 2 hours of order placement.
Returns &
Refunds
Art Flags Australia is committed to providing
quality products to our customers. If you are not completely
satisfied with your purchase, you may return it to Art Flags
Australia unopened within 10 days of receipt and we will replace
it or refund your purchase price using the original payment
method.
If a flag is
returned at any time without the original packaging, or has
been used, there will be no refund issued. Shipping charges
to return products are your responsibility, however, we will
reimburse you if the return or exchange is the result of our
mistake.
To return products
to Art Flags Australia, please affix postage to your package
and send it to the address shown on your invoice with a copy
of the invoice. We cannot assume responsibility for returned
items that are lost or damaged, nor will we accept C.O.D.'s.
If you receive
a product that is faulty, please don't hesitate to call us
toll free on 1800 806 171 to arrange free return delivery
and an exchange or refund. |